Shipping & Returns

SHIPPING:

LITHUANIA
FREE Postal service; 3-7 working days 

EU/UK
15 Eur for Postal service; 5-30 working days
30 Eur for DPD express; 2-5 working days

REST OF THE WORLD
15 Eur for Postal service; 5-30 working days
35 Eur UPS; 2-5 working days

 

RETURNS

– Customised or sale items are not returnable or exchangeable; 
– Shipping costs are not refunded;
– Returns made from other than EU, will have the custom charges deducted from the refund total (we have to pay custom fees for items returning from other than EU, the custom fees depend on the cost of the item that is returned);
– Orders that are 300 EUR and above will be 50% refunded and 50% refunded in store credit.

Our  products are eligible for a refund if they meet the following terms:

– Items must be in the original condition, not worn, not washed, not used;
– Items must be mailed off within 14 days as of the day of delivery;
– The return package must include the order number, the original packaging and all of the additions;
– Returns shipping charges are responsibility of the customer.

 

CUSTOMS AND IMPORT DUTIES

Please note that customs duties, import taxes, and clearance fees are the responsibility of the customer.

All international orders are shipped from Lithuania. Customs regulations and charges vary by country and are determined by your local customs authority. These fees are not included in the item price or shipping cost and will be calculated by your country’s customs office upon arrival.

We are unable to estimate or control these charges, as they are set independently by each country’s government. By placing an international order, you acknowledge and accept responsibility for any applicable customs fees required for delivery.

If a shipment is refused or returned due to unpaid customs charges, the original shipping costs will not be refunded.

For further information, we recommend contacting your local customs office prior to placing your order.

 

Email studio@urtekat.com for the return process information